Refund policy

🐾 FurryDry Refund & Return Policy (Australia)

At FurryDry, we prioritise your satisfaction. If you’re not completely happy with your purchase, we’re here to assist.

✅ Eligibility for Returns

• Timeframe: Returns are accepted within 14 days of the purchase date.

• Product Condition: Items must be unused, in their original packaging, and in the same condition as received.

• Proof of Purchase: A valid receipt or order confirmation is required.

🚫 Non-Returnable Items

 

Please note that the following items are non-returnable:

• Opened or used products.

• Items not in their original condition or packaging.

• Products purchased on sale or clearance.

💰 Refunds

• Once we receive and inspect your return, we’ll notify you of the approval status.

• Approved refunds will be processed to your original payment method within 5-10 business days.

🔄 Exchanges

• We replace items only if they are defective or damaged.

• If you need to exchange an item, please contact us at furrydryshop@gmail.com with your order details.

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance for returns.

📞 Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us at:

• Email: [furrydryshop@gmail.com]